Welcome to the Crossroads Chapter website
of the International Association of Administrative Professionals 


The International Association of Administrative Professionals (IAAP) is the premier association for administrative professionals.   We are a not-for-profit professional association with a mission of Enhancing the success of career-minded administrative professionals by providing opportunities for growth through education, community building and leadership. Our association provides networking and education opportunities for administrative support staff at all levels.

The Crossroads Chapter  was chartered on February 9, 1998.  Our chapter meets on the 3rd Monday of the month from September through June in various locations in the Greater Attleboro area.  Guests are always welcome at our meetings.

Members have the opportunity to network and polish or expand their skill set through programs provided at our meetings.  Over the years, our chapter has been recognized on the division and international levels in 2008 the Chapter of Excellence Award was established.  Crossroads has earned the Chapter of Excellence Award since the program began six years ago. 


Crossroads Chapter Officers for 2013-2014
L-R:  Diane Souza, CAP, Treasurer; Ruthanne Hawkins, Vice President; Dorothy Raymond, President;
unable to be in the picture Susan Sullivan, Secretary

For more information about the Crossroads Chapter, please contact 
Marie (Gerry) Brunell, CAP-OM, Membership Chairperson, at




What is the "Invisible Promotion?"

Attend the June 16 Crossroads Chapter meeting and lear about the "Invisible Promotion" then decide if you have ever received one! Diane Souza, CAP, GNED Treasurer will be our speaker.

Instead of begrudging the new responsibilities and tasks you’ve been assigned, use them to “upgrade” your career – rewrite your job description and think big. The game has changed! Everyone needs to assess their current worth to their employer. Instead of relying on what you’ve done in the past, you must focus on what you can do to help the organization thrive in the future. Learn how you can take your “invisible promotion” and turn it into something that will make your employer sit up and take notice of your unique skills and valuable contributions.This program qualifies for one recertification point.

Following the program our new officers 2014/2015 season will be installed.

"How to Land Your Next Job" Topic of May 19 Meeting

Sarah Pontarelli from Office Team will give us tips on "How to Land Your Next Job" at our May meeting. We all know that looking for a job whether within your current company or outside can be difficult and confusing. Sarah can help to make the process easier by giving us valuable insight and advice for attracting the attention of hiring managers. Her presentation covers all aspects of the job hunt from uncovering employment opportunities to negotiating starting salaries to helping you jump start or re-energize your search. Attendees will receive one Recertification Point for attending this meeting.

Our meeting will be held at Bertrucci’s Restaurant, Mansfield Crossing, 280 School Street, Mansfield, MA 02048. etworking – 6:00 p.m., Dinner & Short Business session 6:15, Program 7:00 – 8:00 pm. RSVP by Friday, May 15th to: Ruthanne Hawkins @ rhawkins@neptco.com