Welcome to the Crossroads Chapter website
of the International Association of Administrative Professionals 


The International Association of Administrative Professionals (IAAP) is the premier association for administrative professionals.   We are a not-for-profit professional association with a mission of Enhancing the success of career-minded administrative professionals by providing opportunities for growth through education, community building and leadership. Our association provides networking and education opportunities for administrative support staff at all levels.

The Crossroads Chapter  was chartered on February 9, 1998.  Our chapter meets on the 3rd Monday of the month from September through June in various locations in the Greater Attleboro area.  Guests are always welcome at our meetings.

Members have the opportunity to network and polish or expand their skill set through programs provided at our meetings.  Over the years, our chapter has been recognized on the division and international levels in 2008 the Chapter of Excellence Award was established.  Crossroads has earned the Chapter of Excellence Award since the program began five years ago. 


Crossroads Chapter Officers for 2013-2014
L-R:  Diane Souza, CAP, Treasurer; Ruthanne Hawkins, Vice President; Dorothy Raymond, President;
unable to be in the picture Susan Sullivan, Secretary

For more information about the Crossroads Chapter, please contact 
Marie (Gerry) Brunell, CAP-OM, Membership Chairperson, at




How to Navigate Office Politics

Are office politics helping or harming your career? Attend the March 24th Crossroads Chapter Meeting to find the answer.

Politics are at play in virtually every organization, but how you handle sensitive workplace situations can make or break your professional prospects. Sarah Pontarelli from Office Team will review the common types of “political players” in the workplace, how to navigate office politics without compromising your career,and how managers can lobby for a winning workplace.

Our meeting will be held at Bertucci's at Mansfield Crossing. To reserve your spot or for more information at this meeting, please contact Ruthanne Hawkins, at ru.hawkins@comcast.net. For membership information, contact Marie (Gerry) Brunell, CAP-OM at mgbrunell@comcast.net

Learn More About Windows 8

Are you a new Windows 8 user or are you thinking of upgrading to Windows 8? If you answered yes, the Crossroads Chapter February 17 meeting is the place for you! Erik Volk, our speaker and tech guru, will answer questions and concerns about Windows 8 at this meeting. Our meeting will be held at Ambrosia Restaurant in North Attleboro, MA.

To register or for more information about this meeting,please contact Ruthanne Hawkins at ru.hawkins@comcast.net.

Expanding Your Vision

"Expanding Your Vision" will be the topic at the Crossroads Chapter's January 20 meeting. Our meeting this month will be at Ambrosia Tavern in North Attleboro, MA. Marie (Gerry) Brunell, CAP-OM will be the presenter. Attendees will receive 1 recertification point for this program.

Administrative professionals must start seeing the big picture and thinking in terms of innovative solutions – here’s how to start the process. Traditionally, administrative professionals have focused on the details and often worked in isolation of corporate goals and strategies. Today, admins must not only understand the “big picture”, but they must become part of it by helping organizations fulfill their missions and remain competitive. In order to do this, admins must be able to offer creative ideas and innovative solutions to existing problems. They must think strategically, solve problems, and make strong decisions.

In this session, you will examine the skills and strategies needed to see new thing in new ways! Upon completion of this session, participants will be able to understand the importance of creativity, identify the two phases of idea development, and apply creative thinking techniques.

Guests are always welcome at our meetings. If you would like to know more about this meeting or to make a reservation please contact Ruthanne Hawkins @ ru.hawkins@comcast.net. For membership information, please contact Marie Brunell at mgbrunell@comcast.net